Welcome to
ToGGeL
This Privacy policy was published on 27 December, 2024
This is ToGGeL's Privacy Policy. In this document, "we", "our", or "us" refer to ToGGeL. We are a company with registration number 2022/773786/07 registered in South Africa. Our registered office is at 17 Bishops Court Mooikloof Ridge, Pretoria, Gauteng.
This policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (personal information). This policy lays out your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us. This Privacy Policy complies with the Protection of Personal Information Act 2013 (POPIA). The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal information. Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our website.
We have appointed an Information Officer who is responsible for ensuring that this policy is followed. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our Information Officer at info@toggel.co.za
We may collect, use, store and transfer different kinds of personal information about you. We have collated these into groups as follows:
Special personal information includes data about your gender, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about your health and biometric data. It also includes information about criminal convictions and offences. We do not collect any special personal information about you.
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information. We may use it in order to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
We may process the information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we give careful consideration to:
There are times when we may need to process your information to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request, or if they have the proper authorisation such as a search warrant or court order.
Our website and social media account allow you to post information with a view to that information being read, copied, downloaded or used by other people. For example, posting a message on our forum, tagging an image, clicking on an icon next to another visitor's message to convey your agreement, disagreement or thanks. When posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it then, at our discretion, we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at io@toggel.co.za or info@toggel.co.za.
Our website may have a publishing medium. Anyone may register and then publish information about himself, herself, or some other person. We attempt to moderate user generated content, but we are not always able to do so immediately that the content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified, or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we must make a judgment as to whose right will be obstructed - yours, or that of the person who posted the content. If we think your complaint is vexatious or without any basis, we shall not shall not pursue the complaint.
Payment information is never kept by us or transferred to us, either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure page on the website of our reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
When you agree to set up a direct debit arrangement, the information you give to us is passed to our payment solutions partner for processing according to our instructions. We keep a copy of all transactions. We keep this information only for the duration of the direct debit arrangement and for a period of 5 years thereafter should a query arise.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you later. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for 5(five) years before destroying or deleting it.
When you contact us, whether by telephone, through our website or by e-mail, we collect the information you have given so that we can reply with the information you need. We record your request and our reply to increase the efficiency of our business. We keep personally identifiable information associated with your messages, such as your name and email address, to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to the other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period, such as one day or until you close your browser, others last indefinitely. Your web browser should allow you to delete any cookies you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use. We use cookies in the following ways: (a) to track how your use our website; (b) to record whether you have seen specific messages we display on our website; (c) to keep you signed into our website; (d) to record your answers to surveys and questionnaires on our website while you complete them; (e) to record the conversation thread during a live chat with our support team.
Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your internet service provider, and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the information possibly could be used to identify you personally, even if you are not signed into our website.
Re-marketing involves placing a cookie on your computer when you browse our website to be able to serve you an advert for our products or services when you visit some other website. We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites. Disclosure and sharing of your information.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive information that is indirectly made up from your personal information from third parties whose services we use.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them, may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of, their adverts. We do not have control over these technologies or the information that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
Our website is hosted in South Africa. We may also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Accordingly, information obtained within South Africa or any other country could be processed outside South Africa. For example, some of the software our website uses may have been developed in other parts of the country.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
You may review or update personally identifiable information that we hold about you, by signing into your account on our website. To obtain a copy of any information that is not provided on our website you should contact us to make that request. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you should contact us to make your request. This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us you can check that it was done using SSL by looking for a closed padlock symbol or another trust mark in your browser URL bar or toolbar.
If you are not happy with our privacy policy or if you have any complaint, then you should tell us. Submit your complaint in writing via email to io@toggel.co.za. If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: (a) to provide you with the services you have requested; (b) to comply with laws, including for the period demanded by our tax authorities; (c) to support a claim or defense in court.
Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think the policy fails to satisfy the law of your jurisdiction, we would like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.